Return & Refund Policy

Return & Refund Policy

Last Updated: September 6, 2026

We want our customers to be satisfied with their purchases. If you are not completely satisfied with an eligible item, you may request a return subject to the terms below.

Return Period

Return requests must be submitted within [30 days] of the date the order was delivered.

Items received outside the applicable return period may not be eligible for return.

Return Conditions

To be eligible for a return, items should generally be:

  • Unworn and unused
  • In their original condition
  • Free from stains, odors, damage, or signs of wear
  • Returned with original tags, when applicable
  • Returned in the original packaging when reasonably possible

Certain products may be non-returnable for hygiene, clearance, customized, or other applicable reasons. Any such restrictions will be stated on the relevant product page.

How to Request a Return

Please contact our customer service team before sending an item back. Include your order number and a brief description of the reason for the return.

We will provide return instructions if your request is approved.

Please do not send merchandise to an address without receiving return instructions from us.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method. Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order information and, when requested, photographs of the item and packaging. We will review the issue and work with you toward an appropriate resolution.

Return Shipping

Unless otherwise stated, customers may be responsible for return shipping costs for returns due to personal preference, incorrect size selection, or other reasons not caused by an error on our part.

If an item is defective, damaged during delivery, or incorrectly shipped by us, we will review the situation and determine the appropriate resolution.

Exchanges

Exchanges may be available depending on product availability. If the requested replacement item is unavailable, we may provide another applicable resolution in accordance with this policy.

HPF ECOM LLC reserves the right to refuse returns that do not meet the conditions described above.